Refund & Returns Policy
At feltwisp, we value your satisfaction and want to ensure a smooth shopping experience. If you are not completely happy with your purchase, we offer a 7-day return policy for unused items.
Eligibility for Returns
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Returns must be initiated within 7 days of receiving your order.
- Custom or personalized orders are not eligible for returns.
How to Request a Return
- Contact us at [email protected] with your order number and reason for return.
- Once your return is approved, we will provide the return shipping details.
- Ship the item back to us within 7 days of approval. Customers are responsible for return shipping costs.
Refund Process
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to the original payment method within 5-7 business days.
- Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.
For any questions, feel free to reach out to us at [email protected] or ..
feltwisp – Quality Handmade Turkish Rugs